Terms & Privacy

Who we are and what this policy covers

This website is operated by GC USA LV1 LLC, doing business as Giostar Longevity & Wellness ("Giostar", "we", "us"). Our wellness center is at 2482 W. Horizon Ridge Pkwy, Ste 100, Henderson, NV 89052.

This policy covers information collected through giostarwellness.com and the online services we link to from it, such as booking a consultation or applying for a payment plan.

Once you become a patient, the health information in your medical record is protected under federal and Nevada health privacy law. How we use and share that information is described in our Notice of Privacy Practices, which controls wherever it is more protective than this policy.

Information we collect

Information you give us

You can browse this website without telling us who you are. We collect information from you when you choose to contact us or use a service we link to:

• When you book a consultation through our online scheduler, you enter your name, email address, phone number, date of birth, sex at birth, home address and, if you wish, a reason for your visit and optional details such as preferred name, pronouns, preferred language, race and ethnicity.
• When you send a message through our contact form, you give us your name, email address, what you are interested in and your message, and your phone number if you choose. The form sends this to GoHighLevel, the system we use to reply to inquiries.
• When you call, text or email us, we receive your contact details and whatever you choose to tell us.
• When you opt in to text reminders or other messages, we record that choice.

Information collected automatically

Like most websites, this site and the company that hosts it automatically receive technical information when you visit, such as your IP address, browser type, device type, the pages you view, the page that referred you and the date and time of your visit. This information is used to deliver the site, keep it secure and understand how it performs.

Information from others

If you apply for a payment plan, the application is made directly with our financing partner, Cherry. Cherry may share with us the information needed to set up your plan, such as whether an application was approved.

How we use information

We use the information we collect to:

• schedule, confirm and remind you about appointments
• respond to your questions and requests
• provide care, once you are a patient, as described in our Notice of Privacy Practices
• arrange payment and payment plans you ask for
• send you updates or offers you have agreed to receive, which you can stop at any time
• operate, secure and improve this website
• comply with the law and protect our rights and the safety of our patients and staff

We do not use health information from your medical record for marketing without your written authorization.

Services that help us run this site and the wellness center

We share information with companies that provide services to us, only as needed for them to do that work. These are the categories of third parties with whom we may share covered information, and the main providers we use today:

• Patient booking and records: OptiMantra runs our online scheduler and patient portal. Information you enter when booking goes directly into OptiMantra.
• Patient financing: Cherry processes payment plan applications. When you apply, you share information directly with Cherry under Cherry's own privacy policy.
• Email and office tools: Google Workspace provides our business email and documents.
• Marketing contact: GoHighLevel stores contact details, such as your name, email address and phone number, for people who ask to hear from us. We use it for non-clinical communication only and do not place health information in it.
• Website hosting: Vercel hosts this website and processes the technical information described above.
• Website tracking, only with your consent: GoHighLevel tracking, described under Cookies and similar technologies below.

Our service providers may use information only to perform services for us, and they are expected to keep it confidential and protect it.

We may also disclose information when the law requires it, to protect the rights, property or safety of Giostar, our patients or others, or as part of a merger, acquisition or sale of all or part of our business.

Cookies and similar technologies

A cookie is a small file that a website stores in your browser. Similar technologies include pixels, tags and scripts that record how a page is used. This site uses two kinds.

Strictly necessary

These keep the site working and secure, and remember your cookie choices. They are always on. Our hosting provider, Vercel, handles the technical information described above to deliver the site.

Analytics and marketing: GoHighLevel tracking

With your consent, this site loads GoHighLevel tracking. It records the pages you visit on this site, the page or ad that brought you here, and campaign details in the web address (such as UTM tags and ad click identifiers). We use it to see which of our outreach works and to connect a website visit to an inquiry you later send us. It is off until you choose Accept all, or turn on Analytics and marketing under Manage preferences. It does not run if you choose Reject all.

GoHighLevel tracking can run on our booking page if you have consented, but it cannot see what you type into the scheduler. The scheduler is a separate OptiMantra window, and the details you enter there go only to OptiMantra and our care team. We do not use booking or patient information for marketing tracking.

Your choices

You can change your choice at any time with the Cookie settings link at the bottom of every page. If you withdraw consent, GoHighLevel tracking stops loading from your next page. Most browsers also let you block or delete cookies through their settings.

Global Privacy Control

If your browser sends a Global Privacy Control signal, we treat it as a choice to decline: GoHighLevel tracking stays off and we do not ask. You can still turn it on yourself from Cookie settings.

Tracking across other websites

GoHighLevel tracking only records activity on this site. We do not allow third parties to track you across other websites through this site. Features provided by other companies, such as our online scheduler (OptiMantra) and our financing partner's tools (Cherry), are embedded in this site and may set their own cookies under their own privacy policies.

Do Not Track

There is no common standard for the older Do Not Track signal, so this site does not respond to it. We do honor Global Privacy Control, described above.

We do not sell your information

We do not sell your personal information. That includes covered information, as Nevada law defines a sale, and consumer health data.

Nevada residents may still submit a request directing us not to sell their covered information. Send your request to our designated request address, service@giostarwellness.com, with the subject line "Nevada opt-out". We will verify the request and respond within 60 days. If we need up to 30 more days, we will tell you.

Your choices and your rights

Review and correct your information

You can ask to review or correct the contact information you gave us through this website by emailing service@giostarwellness.com or calling 702.703.5393. Patients can also review details in the patient portal. Requests about your medical record follow the process in our Notice of Privacy Practices.

Consumer health data

Nevada law gives you added rights over consumer health data collected by businesses that are not covered by federal health privacy law. We collect or share consumer health data only with your consent or as needed to provide a service you ask for, and you can withdraw consent at any time by emailing us or, for website tracking, through Cookie settings. To the extent that law applies to information we collect, you may ask us to:

• confirm whether we collect, share or sell consumer health data about you
• give you a list of the third parties with whom we have shared or to whom we have sold it
• stop collecting, sharing or selling it
• delete it

Send these requests to service@giostarwellness.com. We will confirm your identity first, then respond within 45 days of doing so, or tell you if we need up to 45 more. We answer at least two requests a year free of charge.

Messages from us

You can stop marketing email by using the unsubscribe link in any message, and stop text messages by replying STOP. Appointment and care messages may continue while you are a patient.

How we protect and keep information

We use administrative, technical and physical safeguards designed to protect the information we hold, and we ask the same of our service providers. No website or system is completely secure, so please do not send health details by regular email or text; call us instead.

We keep information only as long as we need it for the purposes in this policy, or longer where the law requires. Medical records are kept for the periods Nevada law sets.

Children

This website is meant for adults. We do not knowingly collect information online from children under 13. A parent or guardian arranges care for a minor by calling the wellness center.

Links to other websites

This site links to websites we do not control, including our scheduler, our financing partner and social media. Their own privacy policies apply when you use them.

Changes to this policy

When we make a material change to this policy, we will post the new version on this page with a new effective date before the change takes effect. If the change affects how we use information we already hold, we will also tell you directly where we have your contact details.

Contact us

Questions about this policy or your information can go to GC USA LV1 LLC, doing business as Giostar Longevity & Wellness, 2482 W. Horizon Ridge Pkwy, Ste 100, Henderson, NV 89052. Call 702.703.5393 or email service@giostarwellness.com.